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WHAT WE
DO
Redefining Business Process Services for the Future with Governance at the Core
Choosing the right BPO partner is crucial for navigating the demands of tomorrow's business landscape. InSync is a meticulously crafted organization designed to meet the evolving needs of modern businesses.
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InSync goes beyond outsourcing. Every service we deliver is powered by Synchronization, tapping into the wider PxITBS ecosystem across 11 sectors and 26 industries. From compliance-first customer experiences to AI-driven efficiencies, we build tailored solutions that combine innovation with governance discipline.
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Experience the innovation and dedication of InSync, where we are redefining BPO services to support your business's growth and success in the digital age.
OUTSOURCING SOLUTIONS
BPO Solutions
InSync provides tailored BPO solutions for global business needs.
Omnichannel Solutions
Integrated solutions ensuring consistent customer experience across multiple communication channels.
Call Center Services
Efficient call handling solutions tailored to enhance customer interactions globally.
Back-Office Administration
Streamlined administrative support to maximize productivity and organizational effectiveness.
Digital Engagement
Engage customers across digital platforms for seamless interaction and satisfaction.
Customer Retention
Strategies designed to foster loyalty and enhance customer satisfaction and retention.
Outsourcing Solutions
Customized outsourcing strategies to optimize business processes and operational efficiency.
Call Monitoring Services
Comprehensive monitoring solutions ensuring quality and compliance in every customer interaction.
INBOUND
SOLUTIONS
Appointment Scheduling
Effective appointment scheduling to manage appointments and boost operational efficiency.
Emergency Call Centers
Critical response solutions providing rapid assistance in urgent situations.
Customer Service
Exceptional service solutions tailored to meet diverse customer support needs.
Inbound Sales
Strategic sales solutions to convert inbound inquiries into profitable business.
Call Answering Service
Professional answering solutions ensuring every call is handled with care.
Fundraising
Effective fundraising strategies to drive support and engagement for worthy causes.
Email Support
Responsive email solutions delivering timely and personalized customer interactions.
Live Chat
Real-time chat solutions for instant customer support and engagement online.
OUTBOUND
SOLUTIONS
Outbound Services
Engaging solutions to reach out and drive growth for businesses.
Lead Generation
Initiatives to identify and qualify potential customers for business growth.
B2B Sales
Tailored strategies for selling products or services to other businesses.
Telemarketing
Targeted outreach powered by compliance-driven frameworks and data intelligence.
B2C Sales
Direct sales efforts aimed at reaching individual consumers effectively and efficiently.
Market Research Surveys
Insights gathered with discipline and precision, driving confident business decisions.
Debt Collection
Governance-led collection strategies ensuring compliance, efficiency, and customer dignity.
Customer Satisfaction Surveys
Feedback-driven surveys to measure and enhance customer satisfaction levels.
Governance & Compliance Solutions
Regulatory Process Outsourcing (RPO)
Governance-first process management to align with global and local regulations.
Compliance Monitoring & Reporting
Built-in oversight and transparency in every business process.
Policy Documentation & Audits
Embedding governance discipline into daily operations and workflows.
Data Privacy & Security Management
Ensuring confidentiality and compliance with GDPR, HIPAA, and other standards.
Industry-Specific CX Labs
(Powered by PxITBS Ecosystem)
Aviation & Travel CX
Customer support for ticketing, disruption handling, and loyalty programs.
Healthcare & Life Sciences
Go beyond patient assistance, claims management, & telehealth enablement, to research, experiments etc.
Banking & Financial Services
KYC, AML, fraud detection, and secure collections support.
Consumer Tech & E-commerce
Order management, app support, and personalized retention journeys.
Digital & AI-Driven Solutions
AI-Enabled CX
Chatbots, voice AI, and NLP-powered customer interactions.
Analytics-as-a-Service
Deep data insights for smarter customer journeys.
Robotic Process Automation (RPA)
Automating high-volume, repetitive processes.
Predictive CX
Anticipating churn and driving customer loyalty through data.
Business Continuity & Crisis Response
Critical Response Call Centers
Always-available support during emergencies.
Disaster Recovery Support
Safeguarding operations with resilient response systems.
Business Continuity Planning (BCP)
Governance-grade frameworks to ensure readiness.
Public Information Centers
Reliable communication channels during crises and disruptions.
Enterprise Growth Enablement
Enterprise Growth Enablement
Turning prospects into long-term growth.
Stakeholder Communication Services
Strengthening investor and board-level alignment.
Global Market Entry CX
Multilingual, compliance-first expansion into new geographies.
Knowledge Process Outsourcing (KPO)
High-value research and data-driven insights.
Governance-Embedded Workforce Solutions
Ethical Recruitment & Staffing (via Renvoi)
Transparent, compliance-first talent sourcing.
Performance Oversight & Audit Support
Monitoring and reporting to meet boardroom standards.
Governance Training Academy
Equipping teams with accountability and compliance skills.
HR Process Outsourcing
Embedding governance into every stage of workforce management.
Strategic Advisory & Transformation
Governance Advisory Services
Expert guidance to embed governance frameworks into operations for risk-proof growth.
CX Transformation Consulting
Redesigning customer journeys with governance-first strategies that drive measurable impact.
Process Re-engineering & Change Management
Streamlining workflows with compliance-driven innovation and disciplined execution.
Boardroom-Grade Reporting Dashboards
Transparent, real-time insights built to meet executive and regulatory standards.
Pioneering Governance Backed BPS Excellence.
With a foundation built on innovation and the discipline of a conglomerate, InSync is redefining the BPO landscape. A new entity backed by over a decade of combined experience, we understand the evolving needs of today’s enterprises. Our flexible solutions span domestic and global operations, scaling both workforce and technology to deliver agile, high-performance outcomes.
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At InSync, we combine cutting-edge capabilities with precise execution, making us the trusted partner for organizations seeking operational efficiency and customer-centric solutions. We recognize the challenges of sustaining growth while maintaining consistency in customer experience. To meet this, we leverage data-driven insights, reliable staffing models, and advanced digital technologies, such as automation and omnichannel strategies, to streamline operations and elevate engagement.
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We know every business’s CX journey is unique. That’s why our approach is built on tailoring solutions to specific needs, powered by a dynamic team committed to continuous improvement and innovation. Our mission is to drive measurable outcomes, foster growth, and create lasting impact across industries.
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At InSync, governance isn’t a department, it’s our DNA. Every service is engineered to deliver outcomes that scale with trust, resilience, and compliance. By Synchronizing with the PxITBS ecosystem, we empower businesses across industries to achieve growth without compromise.
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And this is only the beginning. The future of BPS is about to witness the Power of QUAD.
