Director, Recruitment and Talent Acquisition

At InSync, titles are not bound by corporate ladders, they are levers for acceleration. We believe young leaders, when guided by the right framework, can achieve what the market thinks takes decades.

The Director of Recruitment & Talent Acquisition is one such role. This is not a “wait your turn” position. It is designed for ambitious talent with 4–5 years of experience who are ready to step into leadership now with governance, stability, and integrity as their scaffolding.

You won’t be alone. You will execute at the frontlines, backed by:

• A President with 35+ years in corporate affairs and operations, who ensures stability and continuity.

• A Strategic Partner with 35+ years in HR policy and governance, who frames integrity into every system.

Together, this triad builds the people engine of InSync: young energy, seasoned stability, and principled governance.

Key Responsibilities

1. Talent Strategy & Leadership

• Design and execute InSync’s multi-year talent roadmap aligned with BPO growth targets.

• Build a recruitment engine that scales from hundreds to thousands while safeguarding quality and culture.

• Work with PxITBS leadership to align hiring with governance and client expectations.

2. Recruitment Operations

• Lead the full hiring lifecycle: workforce planning, sourcing, assessment, onboarding.

• Develop specialized pipelines for BFSI, healthcare, SaaS, and telecom.

• Leverage AI/ML tools to sharpen sourcing and cultural-fit analysis.

3. Talent Branding & Outreach

• Position InSync as a next-gen BPO employer (beyond contact centers).

• Run employer branding campaigns targeting Gen Z and high-skill professionals.

• Represent InSync at universities, forums, and global recruitment networks.

4. Governance & Compliance

• Ensure hiring practices reflect PxITBS governance standards and global compliance.

• Implement systems to prevent attrition spikes, mis-hires, and talent leakage.

• Anchor ethical, transparent recruitment practices into operations.

5. Metrics & Impact

• Deliver on KPIs:
  Time-to-hire
  Offer-to-join ratio
  Attrition at 6/12 months
  Cost per hire
  Client satisfaction on talent quality

• Present dashboards and intelligence briefs directly to the President & CEO.

Key Competencies

• 4–5 years in BPO/ITeS or large-scale hiring.

• Demonstrated ability to scale recruitment volumes fast.

• Network in BFSI, telecom, and tech ecosystems.

• Data-driven mindset (ATS, HR analytics, workforce planning).

• Confidence to engage with senior stakeholders and clients.

Why This Role Matters

At InSync, recruitment is not a support function. It is the frontline of delivery and credibility.

The Director of Recruitment & Talent Acquisition will be the young blood driving execution,  paired with the stabilizer (President) and the integrity partner (HR strategist) to ensure speed does not become chaos, and governance does not become inertia.

This is how PxITBS builds leaders: faster, sharper, with more responsibility than the market dares to give. Those who step into this role don’t just hire talent, they prove a new framework for leadership itself.